Each branch is competent to deliver a full range of professional local service with the backing and support of a large and financially secure business. We also provide a centralised 24 hour emergency call out response service, manned by highly trained professionals for emergency and out of hours work.

Each division is geared to improving people's living experience. The whole is drawn together by a professional core team that knows the market, is fully familiar with each individual property and above all has a clear understanding of the client's.

Tenant Focus
We never lose sight of the fact that we are working in other people’s homes — we always put ourselves in the position of our tenants and extend the same courtesy as we would expect if work was being carried out in our own homes.

It is imperative to the success of our projects that the tenants are working with us and not against us, and we aim to make the local community feel involved and a part of the team.

Utilising our dedicated Tenant Liaison Officers, we assess each project to ensure our customer procedures are appropriate and will therefore meet the needs of the tenants for whom we are working.

Tenant Choice can incorporate a number of approved packages; perhaps for bathrooms and kitchens, including options for wall tiles, flooring and paint colours.

To keep tenants informed, we prepare regular newsletters or – if appropriate – write a column in our Client publications. We aim to make any communication sent to tenants meaningful and informative, using large print and with translations if appropriate.